Return & Refund policy

Last Updated: July 2026

At Crystal Clear, every product is carefully packed and quality checked before dispatch. If you receive a damaged, defective, or incorrect product, we’re here to help.

Return Eligibility

Returns or replacements are accepted only if:

You received the wrong product.

The product arrived damaged.

The product is defective.

A product is missing from your order.

Return Request

Please raise your request within 48 hours of delivery by sharing:

Order ID

Product photos

Clear unboxing video

Brief description of the issue

Email: iamcrystalclear1@gmail.com

An unboxing video is mandatory for all return or replacement requests.

Verification

Our team will review your request within 48 working hours. If approved, we’ll arrange a replacement or refund.

Refunds

Approved refunds are processed to the original payment method within 5–7 business days.

Cancellation Policy

Orders can be cancelled within 12 hours of placing them.

Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Cases

Returns or refunds will not be accepted if:

The product has been opened or used.

Original packaging is missing.

The request is made after 48 hours of delivery.

No valid unboxing video is provided.

The product is reported missing after 24 hours of being marked as delivered.

For return or refund assistance, contact us at:

Email:iamcrystalclear1@gmail.com

Frequently Asked Questions

1. Are Crystal Clear products suitable for all skin types?

Yes. Our formulations are thoughtfully crafted to suit all skin types. If you have highly sensitive skin, we recommend performing a patch test before first use.

2. Are your products cruelty-free?

Yes. Crystal Clear products are cruelty-free and made with carefully selected ingredients for an effective yet indulgent skincare experience.

3. Can I use the products every day?

The Everywhere Mist and Sunscreen are suitable for daily use. The Tiramisu Facial Face Scrub is recommended 2–3 times a week.

4. Do the products actually smell like Tiramisu?

Yes! Each product is inspired by the rich, comforting essence of Tiramisu while maintaining a premium skincare experience.

5. Are the products suitable for both men and women?

Absolutely. Crystal Clear is designed for anyone who enjoys effective skincare with a luxurious sensory experience.

6. How long will it take to receive my order?

Orders are typically processed within 24–48 hours, with delivery timelines depending on your location.

7. Can I return or exchange my order?

Please refer to our Return & Refund Policy for complete details regarding eligibility and the return process.

8. How can I contact Crystal Clear?

You can reach us via email or through the Contact Us page. Our team will be happy to assist you